Privacy Policy

NewCoast Roofing("NewCoast Roofing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit https://www.newcoastroofing.com or interact with us, how we use it, and the choices you have. By using our website or submitting a form, you agree to the practices described here.

1. Information We Collect

Information you give us

When you request an estimate, call us, email us, or message us, we collect the information you provide — typically your name, phone number, email address, property address, ZIP code, county, the service you're interested in, your preferred contact method, and any details about your project.

Information collected automatically

When you visit our website, we and our service providers may automatically collect technical information including your IP address, browser type, device type, pages viewed, referring URL, and the date and time of your visit. We also capture marketing attribution parameters (such as utm_source, utm_campaign, and Google's gclid click identifier) when present in the URL, so we can understand which marketing channels drive inquiries.

Cookies and similar technologies

We use cookies and similar technologies (including pixels and tags from Google Analytics, Google Ads, and — where enabled — Meta) to operate the site, measure performance, and run advertising campaigns. You can control cookies through your browser settings. Disabling cookies may limit some site functionality.

2. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and questions
• Schedule and complete on-site assessments and projects
• Send you proposals, project updates, and invoices
• Contact you by phone, email, or — with your consent — text message about your project
• Measure the performance of our website and marketing campaigns
• Improve our services and customer experience
• Comply with legal and regulatory obligations

3. Text Messaging (SMS)

If you opt in to receive text messages from us, we will use the phone number you provide to send messages related to your estimate, scheduling, and project. Message and data rates may apply, message frequency varies, and you can opt out at any time by replying STOP or get help by replying HELP. We do not share, sell, or rent SMS opt-in data or phone numbers to third parties for their marketing. Full details are in our SMS Policy.

4. How We Share Information

We do not sell your personal information. We share it only with:

• Service providers who help us run our business — for example, our email delivery provider (Resend), our SMS provider (Telnyx), our website host, and our customer relationship and scheduling tools. These providers are bound by contracts that limit how they can use your information.
• Advertising and analytics partners (Google, Meta) which receive de-identified usage and conversion data so we can measure and optimize our marketing.
• Financing partners (such as PACE administrators and GreenSky) only when you ask us to refer you for financing.
• Government or legal authorities when required by law, subpoena, or court order, or to protect our rights, property, or safety.
• Successors in the event of a merger, acquisition, financing, or sale of assets.

5. Advertising and Conversion Tracking

We use Google Analytics, Google Ads conversion tracking, and (in some campaigns) the Meta Pixel to measure how visitors interact with our site and which ads drive estimates. These tools may set cookies and collect information about your activity on our site and other sites. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on and adjust Google Ads personalization at adssettings.google.com.

6. Data Retention

We retain estimate requests and customer records for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce agreements. When we no longer need information, we delete or anonymize it.

7. Your Choices and Rights

You can:

• Ask us what information we hold about you and request a copy
• Ask us to correct or delete your information
• Unsubscribe from marketing emails by following the unsubscribe link in any email
• Opt out of text messages at any time by replying STOP
• Adjust browser cookie settings or use the Google opt-outs above

To exercise any of these rights, email us at info@newcoastroofing.com or call (561) 910-0142.

8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

10. Third-Party Links

Our site may link to third-party websites (such as Google Business, Instagram, or financing partners). We are not responsible for the privacy practices of those sites — please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Effective" date at the top of this page. Material changes will be posted prominently on the site.

12. Contact Us

Questions about this Privacy Policy? Reach us at:

NewCoast Roofing
2500 N. Federal Highway, Ste 102
Fort Lauderdale, FL 33305
Email: info@newcoastroofing.com
Phone: (561) 910-0142